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FAQs

How secure is my personal and financial data?

We do not sell your personal information to any other person.
The Site is committed to protecting the privacy of the Users' personal information.

How soon will my order gets dispatched?

Our standard shipping terms are 1-3 working days. If your order is not shipped till the 4th working day, you will be compensated by a free gift when your consignment gets dispatched. Once the consignment is dispatched, you will receive a courier name and AWB number by SMS. You can track the same in the concerned courier website.

What are the payment options available?

We offer the payment options of net banking/credit cards/debit cards/cash cards/digital wallets/EMI/cash on delivery of almost all leading banks in India.

How to track my order?

On every page footer, there is a link track order. Once you are done with purchasing the product, you are given an order number, type the order number and email id in the box given under "track order", you will be guided regarding the delivery status of the product.

Are there any hidden costs?

There are absolutely no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website on the order confirmation page is what you have to pay and is the final price. Our prices are ALL inclusive. All taxes are included with the list prices.

How is it possible to provide such branded products at these discounts. Is it real or fake?

Awstro works on the principle of providing great combos and gadgets at real discounts. Awstro boasts itself of a clean background and a defined audience. we closely associates itself with brands & importers and works on stock lots opportunity model. Awstro neither manufactures nor has any capabilities to manufacture. A complete sync is maintained with the brands to ensure branded products are provided exclusively to customers. It is a online shopping platform where the vendors provide quality products and Awstro acts as a mediator between the vendors and the customer, thereby, customer benefited by both the branded product and the price. Brands are willing to provide these products as limited period offers because of the immense customer reach of Awstro community. These offers are short-lived and customers have to rush and grab to get benefited.

You seem to show a product in your website, but I received a different product ?

As per the company’s business model, Awstro works on picking stock lots from the brands it has associated itself with. The quantity picked from the lots is huge that controlling specifications tend to become a humongous task. Despite this, Awstro for the sake of customers, ensures that it completely controls the price and size variant of products and delivers products strictly based on requirements of the customers. To control the design and colour might get too very tedious to handle. But we gives this free will to customer that if customers are not satisfied with the product that they have received, Awstro can provide the customer with a different design of the same product, as per what is shown in the website.

This is not an original product.

Every information is provided on product description. None of the products provided are duplicates. The products can be OEM (Original Equipment Manufacturer) product and not Company manufactured/packaged but this not means you will get bad quality. As per the company’s business model, Awstro works on picking stock lots from its vendors. The quantity picked from the lots is huge that controlling specifications tend to become a humongous task. Despite this, Awstro for the sake of customers, ensures that it completely controls the price and size variant of products and delivers products strictly based on requirements of the customers. To control the design and colour might get too very tedious to handle. But Awstro gives this free will to customer that if customers are not satisfied with the product that they have received, Awstro can provide the customer a replacement.

Don't Worry about Any issue We Are Always Available For You & Promise to Deliver Good Quality Products but if any Product doesn't meet your Expectation Just Contact Us We will Provide You Our Best Service to Resolve Your Issue in 48 Hours.

What should be done if the packaging of electronic product has been opened or tampered with upon delivery?

If the packaging of electronic product has been opened or tampered with upon delivery, do not accept the product. The replacement product will be replaced and shipped immediately.

Are there any extra shipping charges?

No there is no extra shipping charge. Shipping of the product is absolutely free.

How do I contact Awstro?

For customer support Email us at care@awstro.in or Call us at 08587952176.

Is there a possibility of me having a vendor relationship with Awstro?

Yes, we give an opportunity to have a vendor relationship with us.
To contact us, mail us at sellers@awstro.in

Can I give bulk order?

Yes, you can give bulk order. For bulk order enquiries mail us at care@awstro.in